Our policy is valid for a period of 15 calendar days from the date of the purchase. If you would like to return the product for a refund/exchange during this period, you may do so provided the conditions below have been met. Please note that if the period of 15 days has lapsed, we can’t, unfortunately, offer you a refund/exchange.
The following criteria, Inter alia, must be met to qualify for a refund/exchange:
- Product is defective
- Product is not as described
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund/exchange.
Proof of purchase
To complete your refund/exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
You will need to contact us via email on firstname.lastname@example.org for any refund/exchange, and our customer’s service team will be assisting you.
You must take care and ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may at our sole discretion, reject a refund.
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on November 1st, 2021